Protocol for Re-energizing Your Home and/or Turning the Gas Supply Back On

In the event that your electrical power and/or gas supply has been turned off due to a safety concern caused by flooding, fire, fallen tree or other incident, the following protocol is to be followed to re-energize your home or business and/or turn on your gas supply.

Re-connecting Electrical Power

• If your electrical power needs to be disconnected due to a safety concern then the Bedford Fire Department will be required to contact NStar.
• As soon as possible, NStar will disconnect the power supply to the house/business from the exterior of the building in one of two scenarios:

1. NStar will disconnect the power from the power drop where the power supply from the street initially connects to the house and is located approximately 10'-12' above the electrical meter.

2. NStar will disconnect the power from the street.

• After the immediate safety concern has been abated, it will be the Home Owner's responsibility to hire a licensed electrician to assess the electrical damage once the water has receded.
• The licensed electrician will be responsible for securing an electrical permit from the Code Enforcement Office.  It is important for the licensed electrician to assess how NStar initially disconnected the power to the house.  In Scenario No.1, there is no further involvement from NStar. In Scenario No.2, the licensed electrician is required to get an authorization number from NStar. This authorization number is required to be written on the electrical permit application.
• Once the licensed electrician has performed the work necessary to make the situation safe he/she will then be required to contact the Electrical Inspector at (781) 275-7446 to request an inspection to inspect the work performed.
• In Scenario No.1, if the work passes inspection then the Electrical Inspector will allow the licensed electrician to reconnect the power supply at the power drop.
• In Scenario No.2, if the work passes inspection then the Electrical Inspector will call NStar, cite the authorization number and request that NStar reconnect the power at the street.
• Once the phone call is made by the Electrical Inspector, it is NStar's responsibility to reconnect the power.

Turning the Gas Supply Back On

• If your gas supply needs to be turned off due to a safety concern the Bedford Fire Department or the individual responsible for turning off the gas supply will be required to contact National Grid and the Bedford Plumbing/Gas Inspector.
• As soon as possible, National Grid will install a lock on the gas meter to prevent the gas supply from being turned back on.
• After the immediate safety concern has been abated, it will be the Home Owner's responsibility to hire a licensed plumber/gas fitter to assess the damage to the gas appliances and gas supply once the water has receded.
• The licensed plumber/gas fitter will be responsible for securing a gas permit from the Code Enforcement Office.
• Once the licensed plumber/gas fitter has performed the work necessary to make the situation safe he/she will then be required to contact the Plumbing/Gas Inspector at (781) 275-7446 to request an inspection to inspect the work performed.
• If the work passes inspection then the Plumbing/Gas Inspector will contact National Grid and request that National Grid remove the lock and turn the gas supply back on.
• Once the phone call is made by the Plumbing/Gas Inspector, it is National Grid's responsibility to turn the gas supply back on.